FAQs

 

Do you have parking?

Yes, we have off-lane parking for two to three cars.  Vehicles can be parked to the right of the cottage in front of the farm gate, on the grass verge.  We recommend cars are not left parked in the lane as farm vehicles and livestock often share the lane as well.

 

Do you have WiFi?

Yes, we have a 100Mb line going into the cottage.  Obviously, due to our countryside / coastal location, we cannot guarantee broadband will constantly be available throughout your stay, but we will do our best.

 

How many people does the cottage sleep?

The cottage can sleep up to 5 guests, plus a travel cot.  There are two large double bedrooms.  One with a King size bed, and the other with three single beds.  The cottage cannot be over occupied, nor can guests you invite to visit you during your stay, stay over.  Please read our terms and conditions.

 

Is the cottage dog friendly?

Yes, we welcome well behaved dogs (up to two medium or four small).  Dogs are to remain downstairs in the cottage at all times, and are specifically not allowed to sit on furniture, including sofas, the chaise longue or beds / bedding.  For your pooches comfort we have provided a dog bed in the kitchen and popped a stair gate in place, to ensure they enjoy their stay as much as you do.  Dogs should not be left alone in the property at any time.  There is an additional cleaning charge of £10 per dog.

We cannot accept responsibility for the safety of your dog.  Dogs should not be allowed to enter any of the farmland / fields / private neighbouring lane that surround the property, or chase any of the livestock, as this may result in the ultimate sanction taken by the local farmer / land owner.  If your dogs cannot be trusted around livestock (including free range chickens) or you are unsure how they may behave around them, please ensure your dog is on a lead at all times when outside the cottage. 

Please ensure your dog(s) are clean and dry when entering the cottage.  If any additional cleaning or repair to the cottage is required as a result of your dog, this may be deducted from your damage deposit.

 

Is the cottage child friendly?

Yes. All ages of children are very welcome.  We can also make available a travel cot, high chair and stairgate for young children.

 

Is the cottage wheelchair / disable friendly?

Sadly not.

 

How can I book the cottage?

All bookings require a 30% deposit in order to reserve your chosen dates, along with as completed booking form.  The balance is payable 8 weeks before your stay.  Payments may be made by Paypal, but there is a 3% extra surcharge, otherwise there is no charge if paying by BACS.

All bookings are subject to a £250 damage deposit, which is paid before your arrival and in addition to the cottage fee.  The damage deposit will be refunded 7 days after your stay, subject to no damage in the property.

 

When is check-in and check-out?

You can check in from 4pm on the first day of your stay with us.  Sometimes we are able to offer an early check-in, and will contact you on the day if this is possible.  Check-out on the day of departure, is 10am promptly.  Details on how to access the property will be provided once your booking is confirmed.

 

What is your minimum stay?

During peak months, school and public holidays, the cottage is rented out on a weekly / 7 night basis (usually April to October).  Short breaks of a minimum of 3 nights, tend to run between November and March.  Occasionally shorter breaks are available during our busy months, so please contact us for details.

 

Is the cottage walking distance to a pub?

Yes, guests often walk to the local pub in Hessenford (The Copley Arms), and this can take anything from 10 to 15 minutes.  Alternatively, you can drive there in less than 3 minutes.

 

How far is the nearest beach?

The nearest beach is eight minutes drive away.  You can also walk to Seaton / Downderry beach (which is dog friendly), in circa 35 minutes through the local woodland using the public bridle path.  There are a couple of pubs overlooking the beach, a pizzeria, a beach café and a fresh water stream running through the beach.  You can also pick up the South West coastal path here.

 

How far are the nearest shops?

The local farm shop is approximately 8 minutes walk from the cottage down the lane.  The farm shop sells all manner of local produce, including fresh vegetables, fruit, eggs, bread, milk, alcohol, logs for the wood burner, dog treats etc. It also has a very good café. 

Looe town is approximately 8 minutes drive away, and this has a small supermarket, green grocer, bakery, chemist, post office and a number of clothes shops, restaurants, cafés and pubs.

 

Can I book a taxi or catch a bus from the cottage?

Yes, there are several local taxi firms in the area, details of which can be found in the cottage or on Google.  The approximate price of a taxi to Looe town from the cottage is £12.  Alternatively, if you can walk down the lane to the main road (near the farm shop), you can catch a bus into town from here.

 

What local information can you share to help us enjoy our stay?

There is already a lot of information shared on our website to help you further enjoy your stay and time in Cornwall, however, we will provide some of our own recommendations on great places to eat and visit.  There is nothing like having some local knowledge!

 

What is the procedure if I have a problem / question or emergency during my stay?

We do everything possible to ensure you have a very enjoyable stay at the cottage, however should you need to get in touch, you will be given details on how to contact us, at the point of booking.

 

Holiday Insurance

We recommend you take out holiday insurance to cover various risks including cancellation of your holiday due to circumstances beyond your control, such as accidents, illness, inclement weather or general cancellation. We also recommend your policy cover personal liability claims in the event of any accidental damage by you, your guests or your dog(s) during your stay at the cottage.  Please see our full terms and conditions.

COVID-19

Obviously the situation regarding Covid-19 is fast moving and we are doing our best to keep up with the latest updates from the government, which will be regularly updated here.

 

At the moment it's looking likely that we will be able to open on 4th July 2020, although this is not officially confirmed yet.  All guests booked before this date have had their stays refunded or re-booked for a later date.  We won't request final payments for any booking after this date until we have it confirmed that we can open (a government announcement is planned for 4th June 2020).

When we do re-open, there will be protocols in place to protect ourselves and our guests, and we will adhere to all government guidelines regarding this. It is likely there will be enhanced cleaning protocols in place, and possibly other measures the government deem necessary. 

We expect all our guests to act within the social distancing rules in place at the time of your booking. Importantly, you must not come to the cottage if you have been or suspect you have been exposed to the virus, or develop symptoms, and must therefore self isolate at home.  Equally, if you have been exposed or develop symptoms during your stay, you must leave the cottage for home immediately; and inform us of this.  You are not permitted to self isolate at the cottage.

Our full terms and conditions, including our COVID-19 policy, for new bookings can be found here.  For current bookings the terms and conditions you booked under apply, plus the policies in our new terms and conditions (summarised above) for COVID-19 if it is not mentioned.  As always, we strongly recommend you take out travel insurance to protect you from any losses associated with you needing to cancel your holiday.

We will be in touch with all our future guests as soon as we have government confirmation of any change of policy regarding their booking.

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